Category:
Team Musings
Is anything in the world truly free?
Reading this on a blog for an agency that lives and breathes social media, I imagine a lot of eyebrows going up. But no, really, I ask you, is anything in this world truly free, especially if it is a piece of your creation, a brainchild of yours, that you as the avid user may have posted on one of many social media channels?
Word on the digital street is that the web 2.0 may have been the new kid on the block a little while back, but now has been wholly joined the ranks of marketers who have pushed boundaries to drive the presence of brands online. This was avidly followed up with direct content marketing where brands would have been involved in the creation and dissemination of content that sought to engage and retain current as well as potential consumer basis. This, with the advent of social media networks has propelled individuals to the forefront of creative processes, where each user has the creative space to be content authors, and disseminate content within community of their choice, amongst a large audience, with the potential to create an impact on other users. Which brings us to the next big kid on the block: User Generated Content.
It’s all in the word of mouth, quite literally in fact. User Generated Content (UGC), briefly defined is digital content that is created and published by a social media user on a social media platform. UGC can be wholly original in creation, such as a Youtube video, adaptive, such as a rendition of a Youtube video, or a transformative, such as a Facebook update that is derived from the rendition of the Youtube video. Well, now that the big words have been explained, we now ask the question: Why am I reading this?
As a digitally savvy marketer you would know that, UGC, especially leveraged through social media channels can greatly increase the awareness and assimilation of a brand’s presence in several ways. Firstly, generating content that is rich with customer experience and testimony actually increases the legitimacy of the brand. Secondly, UGC ups a brand’s visibility through optimization of page rankings in search engines. It does not end there. UGC can also help transform a brand into a trustworthy entity, where consumers can connect with the brand through the experiences of other consumers and users. This serves to increase engagement with a brand as consumers keep coming back to interact on a platform that doesn’t require them to physically meet, turning that platform into an online community.
So here’s the long, or rather the short of it: Who owns the content that is generated by social media users, for a social media channel, but for a brand that has a presence on a social media channel? In other words, if a user, for example posts a video talking about their experience of a brand, on a brand’s online community, such as a Facebook page or Youtube channel, does any entity besides the user him/herself have the right of ownership of that piece of content. This may not be significant perhaps for the giant social media network, but this is significant for the user who created the content, and brand for which the user has created the content.
My objective behind this rather long-drawn piece about UGC is not to give answers about the rights and responsibilities around content ownership, but to raise crucial questions that can affect the way a brand is marketed on social media channels where a community contributes to that brand’s identity, as well as how users come to see social media. So here are a few questions:
- If ownership of content created for a brand is attributed to the user that created the content, does that make social media a profitable platform where content will be bought and sold between a brand and its consumer if a brand sees an advantage in doing so, thus denying the fact that social media is truly free?
- Conversely, if ownership of content created for a brand is attributed to the brand and not the user, does that mean that the user then loses their freedom to express their loyalty to any brand, or entity lest they lose authorship of their content?
- Or maybe, lets say, that according to various TOCs by several social media platforms, any content created on that platform whether by the brand or a consumer can be attributed to the platform. Would that come to undermine the freedom of interaction between a brand and a consumer in an online community?
So this, in conclusion, brings me back to my original question: Is anything in the (social media) world truly free?
Brand ambassador programs are one of the most popular and successful marketing tactics used by famous multi national brands like Samsung, Sony, Nintendo, PlayStation, Google and so on. These programs are introduced to create maximum awareness of a particular brand, product or service. What makes it successful is the fact that the marketing is solely done by the consumers, who eventually represent the brand as information sharers. Hence making this approach easier for new consumers to understand and fathom the brand and product better, as the information comes from other consumers, sort of providing them with a user experience.
Engagement could mean several things. It could mean sparking a discussion with your fans and then replying to their comments & questions, or it could mean recognizing their contributions on your facebook page and incorporating their ideas into your product.
At the most basic level, engagement is about personalizing your organization and giving it a voice that resonates with your community. Keep in mind that the social web is a two-way dialogue. It’s vital to respond to questions and comments from your followers. More often than not, people just want to know you’re listening. Sometimes a simple “thanks for your comment” goes a long way.
Marketing revolution
I don’t need to elaborate on how much social media is helping companies and brands push their products out there and gain valuable customers because the evidence speaks for itself. However what is interesting to point out is that social media is helping brands in a way that advertisement in print, video, audio or other media never could, and that’s giving their customer a voice. After years of radio, print and video advertisements telling people what to buy, they are able, for the first time, to talk back. The marketing success of social media is not about giving your brand a voice, it’s about hearing the voice of the consumer.
10 days into 2012, I decided to look back at the social media scene in the Middle East and evaluate the year that was. 2011 brought its share of the good and bad, but it seems that unfortunately, the worst is not over yet. This post, comes as an attempt to recognize and curtail some of the “bad” which translate into malpractices within our industry.
Nonetheless, I hope to stress that 2011 was marked by several positives, various innovations and advancements in the industry,some of which include:
About Socialize 
Region's first dedicated social media agency and training house, headquartered in Dubai. Socialize teaches and helps businesses attract and engage customers using online platforms and tools.
A passionate team of marketing thought leaders and social media insiders, we help companies not only understand what Social Media marketing is, but actually evolve the way they communicate with consumers by creating media-savvy marketing strategies based on superior industry knowledge, a real understanding of the issues that affect both our clients and their customers, and a genuine enthusiasm for what we do.
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