Remember when Heath Ledger had to sit in a room for months to assume the role of The Joker for ‘The Dark Knight’? Of course you do. Well, being a community manager in the social sphere is somewhat like that.
How, you ask? Well, being a community manager means you handle various clients from various industries, from automotive to fashion, FMCG, F&B and more. As human beings, we’re born with an innate sense of curiosity, but as we evolved from the Stone Age to the Age of Information, and now the Age of Big Data, the free access to information makes it simply impossible to be a ‘Jack of all trades’, or so we think.
Getting to the point, let’s say you’re a community manager who’s forte is F&B because you’re a total foodie. You’re inclined to know everything there is to know about food from the couture designer restaurants to a good ol’ greasy burger. You’d know where to get the best of both worlds and you’re happily sourcing content for your channels.
Before you know it, you’re handling a fashion client. Next comes automotive, then retail. And suddenly, you’re a ‘Jack of all trades’.
You’re keeping up with the latest fashion trends from “The hottest SS13 look” to the all new super car that James Bond is driving. You spend hours on cyberspace learning about the hottest new restaurants in town and what they’re talking about. Before you know it, you’re juggling personalities of a foodie who enjoys refined oysters and cheese platters, a car enthusiast who discusses ‘Top Gear’ casually and a fashionista with perfectly manicured hands and studded heels.
We’re in an era of adaptation. To survive, we must adapt. As social media ninjas, we not only have to keep up and adapt to the latest trends in multiple industries, but we also have to follow the new social networks on the block and every update on the existing ones.
Community Managers, try your hand at acting as a hobby. We guarantee that you’ll flourish!

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The key note to take away from the announcement of Facebook’s News Feed changes can be summarized by what CEO Mark Zuckerberg had to say: 50% of the content now seen on the News Feed is photos and visual content. In his own words, “We want to give everyone in the world the best personalized newspaper in the world.”

Earlier this month, Facebook announced that the News Feed will be getting a makeover that will make the user experience more rich and with more engaging stories, allow people to have a choice of different feeds, and is also consistent with the experience on mobile devices.

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Last week marked the end of the renowned Mobile World Congress in Barcelona with conferences, exhibitions, networking, App Planet, mPowered Brands, the Global Mobile Awards and more.

Mobiles no longer just support human behaviour, but also deliver smart intelligence to people without them realising it. The #MWC13 Tech Talk panel predicted that technology is advancing so fast that it will soon replace 80% of all doctors.

This interdependent relationship between the human population and mobile technology has led to a spiral of trends affecting the Social Media industry such as:

1) Connectivity Convergence:
In a world where convergence has dawned upon most fields, the mobile technology field was bound to be hit. The need to have one thing connected to another and the next means an increase in partnerships and tie ups between social networking sites and Apps and more. One minor example of this convergence would be the acquisition of Instagram by Facebook and the integrated social platforms on Instagram’s dashboard.

2) Flowminder uses Big Data to save lives:

Flowminder, a nonprofit project using Big Data, compiles, analyses and disseminates anonymous mobile phone location data to NGO’s and relief agencies to improve disaster response times. This proves data philanthropy is a great corporate social responsibility tool for B2B’s.
3) The Future is Mobile:

In the next 5 years, there will be approximately 2 billion Internet users, of which most will be connected through smart devices. The next billion, according to the #MWC13 panel, will be from Africa and Asia. This future Internet crowd will live in large cities and be connected through data. What does this mean? Data plans and smart phone prices are about to witness a drop in prices. A key instance of this would be the Nokia 105, now selling for USD$20.

4) Go big, Go Global, or Go Home:

Major Marketers like IBM and Coca Cola are demanding a global scale through and through. The marketing canvas is constantly changing, hence marketers are now looking for solutions that are designed with a larger and more global reach. The need for globalisation has now been instilled within major marketers of the mobile industry. The GSMA (GSM Association) has hence introduced a standard called ‘Joyn’ that syncs video, text and photos across operators to deliver a measurable, multi-interface messaging and delivery infrastructure for content and messages.

5) Brands jump on the Mobile bandwagon:

From major brands to small brands, they’re all now going increasingly going mobile. This means several things including:
  • Content will be tailored to fit mobile devices and audiences
  • The ‘Keep it Short and Simple’ Rule is increasingly being followed
  • Brands’ tonalities are changing to communicate to mobile users
  • Big Data is driving new opportunities for marketers

What all of the above trends mean to the social sphere are apparent. Mobile is the way forward, be it globally or locally. Achieving many targets with one strategy, mobile technology is here to stay. The #MWC13 Tech panel suggested building relationships with customers by targeting individuals specifically by interest via tailored content.

It’s time to start thinking globally but individually. It’s time to take the inside-the-box strategies and fit them to every individuals box.

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In the field of digital and interactive design we often talk about how an app needs to be “intuitive” in the sense that it should follow in a step that feels natural to our human behavior. The way we interact with technology whether it be on a mobile app or a ticket machine screen is important because we expect the technology to interact in the same way a human would talk back to us. Let’s take a look at the popular digital design trends which are helping us be more “friendly” with the digital world:

1. Apps are mimicking real-life objects in their designs through real-looking textures and skins. For example leather and paper backgrounds give the user a sense of nostalgia and a reminiscence of our interaction with real-life objects, like a hardcover book or a table surface. Even the way that most magazine and newspaper apps, such as the app Flipboard, work similarly to flipping a page which is ironic because although we are moving away from print it is perhaps a way to get more people warmed up to the idea of using a device.

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The SuperBowl is known to be one of the most expensive periods to advertise on TV. According to reports, CBS received a record price of approximately $3.8 million per THIRTY second spot for the broadcast! So how did one brand pull off being the most successful SuperBowl campaign for FREE? Find out here.

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